EASTERN KENTUCKY (WTVQ) – If an outdated system attempting to deal with an unimaginable variety of claims wasn’t sufficient, the state’s unemployment insurance coverage system in jap Kentucky has a brand new downside – storm injury.
The storms that ripped by a dozen counties Sunday night time and early Monday left many residents with out energy. That meant some state staff who had been working from house due to coronavirus security measures couldn’t work.
The state has one of many international locations oldest laptop techniques dealing with claims and it has been overwhelmed by the report variety of individuals submitting for advantages. The state has employed greater than 1,200 individuals to reply telephone strains and course of claims however nonetheless has lagged behind.
Sunday alone, it despatched checks totaling greater than $54 million to greater than 100,00zero beneficiaries.
What follows is a press release issued Monday by the Japanese Kentucky Concentrated Employment Program to the residents of the 23 counties served by the district:
“With regard to our new 1-888-297-7054 toll-free hotline for questions in Japanese Kentucky about Unemployment Insurance coverage (UI) and workforce providers, we notice you might be annoyed our new hotline quantity is just not working as meant, beginning at present. We’re annoyed as nicely.
“The actual fact of the matter is that this new name system permits our area’s workforce employees to work remotely, as our native workforce growth workplaces are presently closed as a result of govt orders from the governor. When that decision system works as designed, we will deal with our area’s requires help with UI filings and questions a lot better than we beforehand had been with simply calls coming into our native workplaces all through our 23-county workforce space.
“Nevertheless, the intense climate and straight-line winds that hit quite a few counties within the area final night time have left a really excessive share of our workforce employees within the area with out energy OR web entry — each of that are required for this new name system to operate as designed. This impacts lots of our workplace areas as nicely, so we don’t even have the choice (if it had been potential) to ship, on an emergency foundation, a small variety of employees to workplaces to deal with present calls on the system.
“Like anybody else, we’re on the mercy of energy corporations as to when energy might be restored, and web service suppliers as to when broken techniques might be repaired. Such as you, we’re a part of that unprecedented variety of almost 65,00zero areas, companies and residences presently with out energy in Japanese Kentucky.
“We need to do higher, and we need to do higher for you since you deserve it. However we ask to your persistence as crews work to revive energy and web entry to key elements of our area in order that our new name system can operate as designed, and we will get again to offering you the extent of service you anticipate and deserve in a time of disaster for our area, state, and nation.
“Please bear with us, and please do preserve our hotline variety of 1-888-297-7054. We hope to get again to answering your vital calls as quickly as we’re in a position to get our capability to take action again as soon as energy and web providers is restored. As soon as we have now updates on when issues begin going again on-line for our system, we are going to put up these updates right here.
“In case you should join with somebody for help sooner with regard to UI, you might entry these technique of contact by the statewide Kentucky Profession Middle UI web site, kcc.ky.gov/Pages/default.aspx.”